In other news...

Off-Sidel’s favourite music of 2012

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Way to step up & deliver great customer service, @Starbucks. I’m very impressed.

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Customer service done right: @TimHortons / Customer service done very wrong: @Starbucks

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Guest post by @MarissaSidel1: Why don’t companies focus more on proper #service instead of making good for poor service?

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@BrotherCanada – This is how you do customer service right!

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Give us a reason to like you, @AirCanada

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When @UPS screws up, they go big: A new customer service disaster

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Montreal Mirror shuts down. Do people really care? #MontrealMirror

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Smashing Pumpkins’ “Oceania” to come out on June 19!

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The @Bell_Mobility saga is over. Probably.

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@Bell_Mobility screws up again! #BellCanada

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Update on my TERRIBLE @Bell_Mobility customer service story #BellCanada

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Another terrible customer service story: #bellcanada / @bell_mobility

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My brutal @AirCanada travel experience